企加科技隐私政策

杭州企加科技有限公司隐私政策（阿里云企业邮箱授权代理商版）

生效日期：2025年3月15日
更新日期：2025年3月19日

一、引言杭州企加科技有限公司（以下简称“企加科技”或“我们”）尊重并保护您的隐私权。本隐私政策旨在向您说明，我们如何收集、使用、存储和保护您的个人信息，以及您享有的相关权利。请在使用我们的产品或服务前仔细阅读本政策，确认您已充分理解并同意相关内容。如您对本政策有任何疑问、意见或建议，您可以通过 support@ali-exmail.cn 联系我们。

二、信息的收集和使用

我们可能收集的用户信息类型包括但不限于：

1. 企业认证信息：包括企业名称、管理员姓名、联系电话、营业执照等，用于阿里云实名认证及服务开通。
2. 服务操作日志：包括工单记录、IP地址、配置操作日志等，用于故障排查和服务审计。
3. 账单信息：包括企业银行账户、发票抬头等，用于费用结算及合同履行。

我们承诺仅在合法、正当、必要、特定和明确的目的范围内使用您的个人信息，以提供、维护和优化我们的服务，并提升您的用户体验。

三、信息共享与披露

1. 向阿里云共享：为完成企业邮箱服务开通，我们需将企业认证信息提交至阿里云，其使用受《阿里云隐私政策》约束。
2. 依法披露：根据适用的法律法规、政府主管部门要求，或基于法律程序、诉讼需要，我们可能依法披露必要的信息。

四、Cookies的使用

我们使用 Cookies 以提供更好的服务和优化用户体验。Cookies 可帮助我们识别您的身份、存储您的偏好信息，并提供个性化服务。如果您不希望接受 Cookies，您可以通过浏览器设置禁用此功能，但可能会影响某些服务功能的正常使用。

五、链接第三方网站及安全

本网站可能包含指向第三方网站的链接。这些网站可能独立运营，并有其各自的隐私政策。我们不对这些网站的内容、隐私保护措施或其他行为负责。在访问任何第三方网站前，请仔细阅读其隐私政策。

我们采取必要的安全措施保护您的个人信息，包括但不限于数据加密、访问控制、定期安全审计等。尽管如此，互联网并非绝对安全的环境，我们建议您采取合理措施保护您的个人信息。

六、免责声明

1. 由于您自身原因（如主动泄露账户信息）导致的个人信息泄露，企加科技不承担相关责任。
2. 依据法律法规或政府主管部门要求披露您的个人信息时，企加科技不承担责任。
3. 因黑客攻击、计算机病毒侵入、不可抗力等非企加科技可控因素导致的信息泄露，企加科技不承担责任。
4. 由于您使用阿里云企业邮箱服务而产生的任何数据安全问题，请直接联系阿里云处理。

七、用户权利

1. 查询与更正：您可以通过企加科技服务管理平台或客服渠道查询、修改企业联系方式。
2. 删除服务记录：您可申请删除代理商本地存储的工单日志（法律要求的审计日志除外）。
3. 投诉与反馈：如对我们的信息处理有异议，可通过邮件提交申诉，我们将在 5 个工作日内响应。

八、内容所有权

1. 本网站提供的所有内容（包括但不限于文字、软件、图片、音频、视频等）受知识产权法律保护，未经授权不得使用、复制、传播或改编。
2. 用户仅可在获得本网站明确授权的情况下使用相关内容，不得进行任何侵权行为。
3. 企加科技保留本隐私政策的最终解释权。

九、隐私政策的更新

我们可能会根据法律法规变化或业务调整修改本政策，更新内容将通过官方网站、电子邮件或其他适当方式通知您。若您继续使用我们的服务，则视为接受更新后的隐私政策。

十、联系我们

如果您对本政策或您的个人信息有任何疑问，请通过以下方式联系我们：

• 隐私保护负责人：李经理（合规经理）
• 联系电话：0571-28121180（工作日 9:00-18:00）
• 电子邮件：support@ali-exmail.cn
• 办公地址：浙江省杭州市滨江区聚业路26号金绣国际科技中心A座114

十一、争议解决

因本政策引起的争议，双方应友好协商解决；如协商不成，任何一方可向杭州市滨江区人民法院提起诉讼。

附加声明

• 企加科技作为阿里云企业邮箱授权代理商，不存储或访问用户的邮件数据，所有邮箱数据的管理与安全责任由阿里云独立承担。
• 您使用我们的代理服务，即表示您已充分理解并接受本隐私政策。

杭州企加科技有限公司 - 让企业服务更简单！

Privacy Policy of Qijia Technology Alibaba Enterprise Email

This privacy policy applies to the Alibaba Enterprise Email service (hereinafter referred to as "this service") provided by Hangzhou Qijia Technology Co., Ltd. (hereinafter referred to as "we"). We deeply understand the importance of privacy to you and are committed to protecting user data security and privacy rights. The following details how we collect, use, share, and protect your personal information and enterprise data.

* Scope of Data Collection*

* 1) Enterprise and User Information*

● Basic Enterprise Information* During registration, you need to provide enterprise name, domain name, contact information (such as name, mobile phone number, email address), enterprise size, etc., to create an enterprise account and initialize the service.

● User Account Information* Enterprise administrators can create accounts for employees and collect necessary information such as employee names, email addresses, departments, and job titles for account management and permission allocation.

● Optional Supplementary Information* You may voluntarily provide personalized information such as enterprise LOGO and signature templates to customize the enterprise email image.

* 2) Service Usage Data*

● Email Content and Attachments* To provide email sending and receiving services, we store the content of emails you send and receive, attachments, and metadata (such as sending time and recipient addresses).

● Operation Logs* Records of user login logs and email usage behaviors (such as email search, schedule management, and address book operations) are collected for service optimization, security audits, and problem troubleshooting.

● Terminal Information* We collect device types, IP addresses, browser information, etc., to ensure account login security and cross-terminal synchronization functions (such as calendar synchronization across all terminals).

* 3) Value-Added Service Data*

● When using value-added functions such as "approval workflows," "travel management," and "email translation," we may collect business data related to these functions (such as approval process information and travel application content) to meet collaborative office needs.

* Purpose of Data Use*

1. Service Provision and Maintenance: Used to create and manage enterprise email accounts, ensuring the operation of basic functions such as email sending/receiving and data storage (e.g., unlimited-capacity email and enterprise network drives).

2. Security and Compliance: Based on Alipay's financial-grade security system, we protect user data through data encryption, multi-layered protection monitoring (such as anti-phishing and spam filtering), and prevent illegal attacks or abuse.

3. Service Optimization and Personalization: Analyzing user usage habits to optimize email performance (such as classified display of email searches) and recommend value-added services to improve work efficiency.

4. User Communication: Sending service notifications (such as system upgrades and account anomaly alerts) and marketing information (such as new-user discounts and bulk purchase promotions). You may unsubscribe from such information at any time.

* Data Sharing and Disclosure*

* 1) Scope of Sharing*

● Intra-Group Sharing* To implement "DingTalk-Email Integration" (such as syncing email read/unread status to DingTalk), your data may be shared with affiliated companies within the Alibaba Group (such as DingTalk), with prior assurance that related parties will comply with the same confidentiality obligations.

● Partners* Data is shared with third-party service providers only when necessary (e.g., server hosting, technical support), and their data protection responsibilities are regulated by contracts.

● Legal Requirements* We may disclose your data in accordance with laws and regulations, or as required by judicial or administrative authorities.

* 2) User Authorization*

● You must ensure that you have obtained legal authorization from employees and relevant parties to allow us to process their personal information in accordance with this policy. Enterprise administrators can manage employee data permissions through the "Enterprise Address Book Management" function.

* Data Security Measures*

● Technical Protection* Based on Alibaba's self-developed "Feitian Cloud" architecture, we use technologies such as transmission encryption (SSL/TLS), storage encryption, and access control to prevent data leakage or tampering.

● Security Audits* Regular security vulnerability scans and risk assessments are conducted, with a 24-hour monitoring team to guard against security threats such as phishing emails and malware.

● Data Backup* We provide data monitoring and backup services to ensure email data recoverability, but you are responsible for backing up critical business data.

* User Rights*

* 1) Access and Management*

● You may log in to the email backend at any time to view and correct enterprise and user information, or manage personal profiles through "Account Settings."

● Enterprise administrators can batch-manage employee accounts via the "Management Backend," including account creation, deletion, and permission adjustments.

* 2) Data Deletion and Account Closure*

● If you need to ｄｅｌｅｔｅ personal data or close an enterprise account, please contact our 7×24-hour customer service (contact information at the end of this document), and we will process and respond within a reasonable period.

● After account closure, we will ｄｅｌｅｔｅ relevant data, except as required by laws and regulations or for security audit obligations.

* 3) Complaints and Feedback*

● If you have any questions or complaints about data processing, you may submit them through the "Help Center" or customer service channels, and we will respond and handle them promptly.

* Protection of Minors*

This service is primarily aimed at enterprise users and is not directly provided to minors. If employees of your enterprise are minors, you must ensure that you have obtained legal authorization from their guardians and comply with relevant laws and regulations.

* Policy Updates and Effectiveness*

We may ｕｐｄａｔｅ this policy based on business adjustments or legal requirements. Updated content will be notified via email announcements or in-app messages. Continued use of this service constitutes your consent to the updated terms.